Back to work

Overview

I work as an Assistant Building Manager managing over 600 stakeholders across multiple buildings. One might think what has this got to do with service design, but I beg to differ.

Being on the other side of infrastructure has taught me more about service design than any classroom could. I understand journey maps because I have lived the frustrated user. I have assisted people at their point of need, managed completely different stakeholder groups simultaneously, and witnessed firsthand what happens when services break and how to make invisible person-to-person service visible and functional again.

Coming Soon

Full case study documentation in progress.